| Quality Management | |
| Quality Management | |
In 1998, Laboratorio de análisis Dr. Echevarne was certified compliance with GLP's and EN ISO 9001:1994. Since then, the laboratory has offered its customers a service based on quality management. Nowadays, the complience with society and customer driven quality standards has generated a change in the managerial style. A Quality Management System is crucial to improve performance beyond the aims attained so far. The operational platform in which this system stands is Process management, based on a dynamic cycle which includes planning-doing-verifying-acting, and a Customer satisfaction oriented approach, which enables us to ascertain whether the service provided satisfies, and to what extent, the customer's requirements. This new approach makes it possible from the Quality Management to provide the board of directors with the information needed to establish a solid base that considers the needs and interests of the different organisations and customers.
Testing and result management from instruments under periodic calibration and control checks, established and detailed by the annual Laboratory Calibration Plan. Calibrations Performed by the Laboratory’s own resources: internal calibration and verification of calibration graphs. Performed by external technicians or institutions: external calibration - Instrument control Internal Quality Controls Accuracy degree verification (CV%) and maintenance of prefixed calibration graphs by means of control curves, using quality controls at different concentrations of analyte at high medium or low levels.
External Quality Control Laboratory’s evaluation of levels of Accuracy through participation in Inter-comparative exercises (External Quality Control Programmes)
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